Policies

Disclaimer

Our products are certified by the FDA neither Health Canada for human or animal consumption. They are sold for incense and soap making purposes, decorative purposes and/or legitimate ethnobotanical research. Our products are not sold and intended for human or animal consumption. The information given about the plants is for academic purposes only and not intended to be used medically. New Herbals, its suppliers, agents, employees and distributors cannot be held accountable for any misuse of the products offered

Payment & Shipping

WE SHIP FROM USA

We offer the following payment options:
Bank Wire ( bank account based in USA )
Credit Card

We respect your privacy! We do not sell or give your personal information to anyone anytime.

Our checkout is SSL secured.

Packages are generally dispatched within 2 (two) business days after receipt of payment and are shipped via:

USPS Priority Mail with Tracking
UPS with Tracking
FedEX with Tracking

All shipments of 11 lb and over will be shipped via FedEx or UPS Ground Service.

by Shipping time is usually between 2 –- 5 business days for orders delivered within the USA.

Please Note:
We do not ship on the weekend or holidays.
We do not offer express shipping.

We ship in plain, unmarked boxes or envelopes with just a return address.

If you have any questions, please contact us!

Policies

We ship within the United States only

Below are the terms and conditions under which Herbal Outfitters known as “Seller” for the purposes of this agreement, its suppliers and its affiliates will supply the goods contained within this website to you.  You, the purchaser, (defined as the person(s), company, organization, or any other legal entity), agree to the following terms and conditions:

By ordering from this website you are agreeing to our terms and conditions, which may be altered without notice, at our discretion at any time.

Herbal Outfitters and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Herbal Outfitters believes that customer conduct violates applicable law or is harmful to the interests of Herbal Outfitters and its subsidiaries and/or parent Company.

Please call 512-766-3372 for customer service.

Need to return a product for a refund? Read our REFUND POLICY

Refund Policy

We do not accept returns.

– Please contact our customer-service 512-766-3372 or via live chat.

FAQ – Frequently Asked Questions

We urge you to buy a sample pack to test out any products before making a larger order.
Our sample packs always reflect the inventory that is in production at that time.
*Any abuse of our return policy will result in a blacklisting for our store.

Frequently asked questions

When will be a restock available?
We will post restock updates always on the frontpage.

Do we ship on Saturday?
No. Your order will be shipped on Monday.

Do we offer express service?
No.

Do we ship to Canada?
We do not ship to Canada.

Do you offer support over phone or a call-back service?
If you have questions please call 512-766-3372.

The product I have received does not look like on the pictures on your website. Is this a mistake?
Please be assured that our warehouse labels all strains correctly. The pictures on our website are examples only and might not reflect the exact same color as the product you receive.

Do we resell returned items? For a cheaper price?
No. Unsealed return-items won’t be sold again due to our quality-regulations.

Do we have a physical store or a pickup location?
No.

Do we ship in discrete packaging?
Yes, and the return address is marked as “Shipping Department”.

Do we offer a discount on higher quantity orders?
Discounts will be applied automatically in your cart, if available.

What is this email from ship station?
Our shipping is organized via ship station.  Your tracking information will come in an email from ship station.  We don’t monitor the automatic shipping emails, so if you have a question about your package, please drop us an email on our website.